Refund policy

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be made within [3 DAYS] of receiving the order.

  • The item must be unused, unworn, and in original condition.

  • The product must be returned with all original tags, packaging, and accessories.

  • A valid order confirmation or receipt must be provided.

Items that do not meet these conditions may not be eligible for return.

To initiate a return, please contact us at [EMAIL ADDRESS].

2. Return Timeframe

Customers must request a return within [X DAYS] of receiving the order.

Once your return request is approved, instructions will be provided on how to send the product back to us.

Returns sent without prior approval may not be accepted.

3. Refund Process

After we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method.

Refund processing may take [7 working days] depending on your payment provider or bank.

Please note that shipping charges (if applicable) may not be refundable unless the return is due to a product defect or an error on our part.

4. Exchanges

If you wish to exchange an item for a different size or product, please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within [X DAYS] of receiving the order.

When contacting us, please include:

  • Your order number

  • Photos of the damaged or defective item

  • A brief description of the issue

Once verified, we will arrange a replacement, exchange, or refund as appropriate.

6. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons.

Examples include:

  • Innerwear or underwear products (if opened or used)

  • Items marked as Final Sale

  • Products returned without original packaging or tags

Please check the product description carefully before placing your order.

7. Return Shipping Costs

Return shipping costs may be handled as follows:

  • If the return is due to a defective, damaged, or incorrect product, [STORE NAME] will cover the return shipping cost.

  • If the return is due to customer preference (size, color, or change of mind), the customer may be responsible for return shipping charges.

Shipping fees paid during the original purchase may not be refundable unless the return is due to an error from our side.

8. Contact Information

If you have any questions about returns or refunds, please contact us:

Store Name: [STORE NAME]
Email: [EMAIL ADDRESS]
Business Address: [BUSINESS ADDRESS]